Academic Support

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The Support Service is here to support you with any academic-related issues you might have.

Is this your first time using our service?
If so, please complete the Student Support Consent Form for an advice appointment.
We aim to respond to you as soon as possible, but please allow us 3 to 5 working days (Monday to Friday) for a response.

Wondering what you can expect from our service?
Please see the Support Service User Agreement for more information.

Appeals Have you felt that an undisclosed mitigating circumstance has affected your performance in an assessment? Do you believe that something out of your control has affected your results, and your result could have been better?
Assessment Support Exams and assessments can be a difficult period of time for students, so that's why we've put together the ultimate guide to assessments. From taking care of yourself and managing stress, to revision tips and organisation ideas, this guide is a one-stop-shop for all things assessment period at Birkbeck.
As a Student, can I use AI? AI can be a very useful tool while at university, however, there are many ways you can and can’t use it - Created by William Sarenden
Student Support Consent Form Is this your first time using our service? If so, please complete the Student Support Consent Form for an advice appointment.
Complaints Not happy with an action or lack of action by the College, or about the standard of service provided by or on behalf of the College?
OIA Complaints If you have completed all procedures within the College regarding an appeal or complaint, you will receive a Completion of Procedures letter. If you are unhappy with the outcome then you have the option to take your complaint outside the university, to the Office of Independent Adjudicator Higher Education (OIAHE known as OIA).
Contact Us Want to get in touch? Find out more about our working hours and how to get in touch!
Mitigating Circumstances Submitting Mitigating Circumstances is defined by a student being affected by unforeseen circumstances which affected their performance in an assessment. The policy covers circumstances that are sudden, unexpected and beyond your control such as serious illness or death of a close relative.
Subject- Specific Tutors and Resources No matter where you are in your academic journey, there are some key study skills that will help you succeed. Please find information below about the expert guidance available for you in your school and across the wider College.